Claims Process
In the event of loss or damage that's covered by your insurance
policy, please follow the steps below to expedite the claim process
to make sure you're paid in a timely way.
The First Step
Once loss or damage has occurred please notify the Claims
Manager at CRU. You can do this by completing the Loss Notification
page on this website. Alternatively you can email your Loss
Notification to us on claims@cropriskunderwriting.com.au
The Process
The CRU Claims Manager can be contacted if further explanation
or assistance is required but in summary the process is as
follows;
1. Loss Adjuster is Appointed
Once we receive you Loss Notification the CRU Claims Manager
will appoint a specialist agricultural Loss Adjuster to quantify
your loss. Once appointed the Loss Adjuster will be in contact with
you within 48 hours. They will outline the Loss Adjustment
process.
2. On Site Inspection
For most losses the Loss Adjuster will need to visit your
property to inspect the loss or damage. Please make sure you are
available so you can show them the loss or damage. This visit may
not happen for up to two weeks after the loss so don't be alarmed
by any delays. If you are concerned contact the CRU Claims Manager
so we can help you.
3. Processing the Claim
Following the visit the Loss Adjuster will submit a loss report
detailing the extent of the loss. They will then keep in contact
with you at various stages throughout the process to determine the
final claim amount. If your crop has suffered a yield loss then
generally the claim amount cannot be determined until after
harvest.